Владелец обновления OTRS
У меня проблемы с обновлением владельца, а также с обновлением билетов. Я использую мыло API в PHP.
Я использую OTRS 3.1.12.
Я пытался использовать следующее.
$url = "https://url/otrs/rpc.pl"; // URL for OTRS server
$username = "username"; // SOAP username set in sysconfig
$password = "password"; // SOAP password set in sysconfig
### Form Fields
$new_owner =$_POST['new_owner'];
$subject =$_POST['subject'];
$text = $_POST['text'];
$note_type = $_POST['note_type'];#### Initialize new client session ####
$client = new SoapClient(
null,
array(
'location' => $url,
'uri' => "Core",
'trace' => 1,
'login' => $username,
'password' => $password,
'style' => SOAP_RPC,
'use' => SOAP_ENCODED
)
);
#### Create a new ticket shell. The function returns the Ticket ID ####
$TicketID = $client->__soapCall(
"Dispatch", array($username, $password,
"TicketObject", "TicketCreate",
"TicketID", $ticket_id,
"OwnerID", $new_owner,
"UserID", 1,
)
);
##### Create an article with the info. The function returns an Article ID ####
$ArticleID = $client->__soapCall("Dispatch",
array($username, $password,
"TicketObject", "ArticleCreate",
"Subject", $subject,
"ContentType", "text/plain; charset=ISO-8859-1",
"Body", $text,
)
);
Это совершенно неправильно, я знаю. Может кто-нибудь помочь ??
Решение
$URL = 'https://your-url.com/otrs/nph-genericinterface.pl/Webservice/WebserviceName'; //webserviceName is the name of webservice created from admin panel of otrs
$namespace = 'https://your-url.com/otrs/GenericInterface/actions'; //namespace of soap config
$username = "username"; //// SOAP username set in sysconfig
$password = "password"; //// SOAP password set in sysconfig
// initialize a SoapClient instance
$SOAPClientInstance = new \SoapClient(null, array(
'location'=> $URL,
'uri' => $namespace,
'trace' => 1,
'login' => $username,
'password'=> $password,
'style' => SOAP_RPC,
'use' => SOAP_ENCODED,
)
);// set the request parameters as an array of SoapParam instances
$TicketRequestArray = array(
new \SoapParam('username', 'UserLogin'), //user username
new \SoapParam('password', "Password"),// user password
);
$TicketRequestArray[] = new \SoapParam('123', 'TicketID');// ID of ticket which is to be updated
$TicketRequestArray[] = new \SoapParam(array(
'State' => 'open',
'OwnerID' => $new_owner, // you can add which parameters to update
), 'Ticket');
$Action = 'TicketUpdate';
$Response = $SOAPClientInstance->__soapCall($Action,
$TicketRequestArray
);
print "<pre>\n";
print "Request :\n".htmlspecialchars($SOAPClientInstance->__getLastRequest()) ."\n";
print "Response:\n".htmlspecialchars($SOAPClientInstance->__getLastResponse())."\n";
print "</pre>";
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